1. Introduction | 介绍 | Introdução

Traveling often involves more than just booking a flight—it’s about arranging comfortable accommodation, understanding how to communicate at hotels, and knowing how to handle unexpected issues. Being able to express yourself in English, Mandarin, and Portuguese when booking, checking in, or resolving problems can make any trip smoother.

In this lesson, you will:

• Learn key vocabulary for hotels and booking.

• Use phrases for check-in, check-out, and room requests.

• Understand dialogues for real travel situations.

• Get cultural tips on how bookings differ internationally.

• Practice through exercises and roleplay.

2. Vocabulary Table | 词汇表 | Vocabulário

3. Useful Phrases | 实用短语 | Frases Úteis

Booking a Room | 预订房间 | Reservar um Quarto

• “I’d like to book a double room for three nights.”
  我想预订一个双人间，住三晚。
  Wǒ xiǎng yùdìng yí gè shuāngrénjiān, zhù sān wǎn.
  Gostaria de reservar um quarto duplo para três noites.

• “Is breakfast included in the price?”
  价格里包含早餐吗？
  Jiàgé lǐ bāohán zǎocān ma?
  O pequeno-almoço está incluído no preço?

• “Can I cancel without a fee?”
  我可以免费取消吗？
  Wǒ kěyǐ miǎnfèi qǔxiāo ma?
  Posso cancelar sem custo?

Checking In & Out | 入住和退房 | Fazer Check-in e Check-out

• “I have a reservation under [Name].”
  我以[名字]的名字预订了房间。
  Wǒ yǐ [míngzi] de míngzi yùdìng le fángjiān.
  Tenho uma reserva no nome de [Nome].

• “Could I have a late check-out, please?”
  我可以延迟退房吗？
  Wǒ kěyǐ yánchí tuìfáng ma?
  Posso fazer check-out tardio?

• “Can you call a taxi for me?”
  你能帮我叫一辆出租车吗？
  Nǐ néng bāng wǒ jiào yí liàng chūzūchē ma?
  Pode chamar um táxi para mim?

Solving Problems | 解决问题 | Resolver Problemas

• “The air conditioner is not working.”
  空调坏了。
  Kōngtiáo huài le.
  O ar-condicionado não está a funcionar.

• “Could you send someone to fix it?”
  你能派人来修理吗？
  Nǐ néng pài rén lái xiūlǐ ma?
  Pode enviar alguém para reparar?

• “I’d like to file a complaint about the noise.”
  我想投诉噪音问题。
  Wǒ xiǎng tóusù zàoyīn wèntí.
  Gostaria de apresentar uma reclamação sobre o barulho.

4. Dialogues | 对话 | Diálogos

Dialogue 1: Booking a Room by Phone

English
Receptionist: Good evening, Ocean View Hotel. How may I help you?
Guest: Hello, I’d like to book a single room for two nights, please.
Receptionist: Certainly. Would you like breakfast included?
Guest: Yes, please. Can I pay on arrival?
Receptionist: Of course. May I have your name for the reservation?

中文 (Pinyin)
接待员：晚上好，这里是海景酒店，请问我能帮您什么？
(jiēdàiyuán: wǎnshàng hǎo, zhèlǐ shì hǎijǐng jiǔdiàn, qǐngwèn wǒ néng bāng nín shénme?)
客人：你好，我想预订一个单人间，住两晚。
(kèrén: nǐhǎo, wǒ xiǎng yùdìng yí gè dānrénjiān, zhù liǎng wǎn.)
接待员：好的，要不要包含早餐？
(jiēdàiyuán: hǎode, yào bùyào bāohán zǎocān?)
客人：要，谢谢。我可以到店付款吗？
(kèrén: yào, xièxie. wǒ kěyǐ dàodiàn fùkuǎn ma?)
接待员：当然，请问预订用什么名字？
(jiēdàiyuán: dāngrán, qǐngwèn yùdìng yòng shénme míngzi?)

Português
Rececionista: Boa noite, Ocean View Hotel. Em que posso ajudar?
Hóspede: Olá, gostaria de reservar um quarto individual para duas noites.
Rececionista: Claro. Gostaria de incluir pequeno-almoço?
Hóspede: Sim, por favor. Posso pagar à chegada?
Rececionista: Com certeza. Qual o nome para a reserva?

Dialogue 2: Handling a Problem

English
Guest: Hello, the shower in my room isn’t working.
Receptionist: I’m sorry to hear that. We’ll send maintenance right away.
Guest: Thank you. Could I also request extra towels?
Receptionist: Of course. Someone will bring them shortly.

中文 (Pinyin)
客人：你好，我房间的淋浴坏了。
(kèrén: nǐhǎo, wǒ fángjiān de línyù huài le.)
接待员：非常抱歉，我们马上派维修人员过去。
(jiēdàiyuán: fēicháng bàoqiàn, wǒmen mǎshàng pài wéixiū rényuán guòqù.)
客人：谢谢。能顺便送几条毛巾吗？
(kèrén: xièxie. néng shùnbiàn sòng jǐ tiáo máojīn ma?)
接待员：当然，马上送过去。
(jiēdàiyuán: dāngrán, mǎshàng sòng guòqù.)

Português
Hóspede: Olá, o chuveiro do meu quarto não está a funcionar.
Rececionista: Lamento ouvir isso. Vamos enviar a manutenção de imediato.
Hóspede: Obrigado. Pode também enviar toalhas extras?
Rececionista: Claro. Alguém as levará em breve.

5. Cultural Tips | 文化提示 | Dicas Culturais

1. In China, always present your passport or ID when checking in—required by law for foreigners.

2. In Portugal and Brazil, “quarto” refers to a hotel room, but “suíte” is a luxury room; always confirm the type.

3. Politeness counts—adding “please” and “thank you” in all three languages goes a long way with hotel staff.

4. Late check-out often requires negotiation; asking politely can get you an extra hour for free.

6. Practice Exercises | 练习 | Exercícios

1. Translate into Mandarin and Portuguese:

   • “I’d like to confirm my reservation for tonight.”

   • “Can I get a room with a sea view?”

   • “Please call me a taxi for 7 a.m.”

2. Fill in the blanks (English):

   • “Do you have a room ______ breakfast included?” (with)

   • “Could I please have a late ______?” (check-out)

   • “I’d like to make a ______ for three nights.” (reservation)

3. Roleplay

   • Pair up: One is the hotel receptionist, the other is a guest with a booking issue. Practice in all three languages.

7. Review | 总结 | Revisão

In this lesson, you learned:

• Vocabulary for hotel stays and booking.

• Phrases for check-in, check-out, and problem-solving.

• How to handle real dialogues in English, Mandarin, and Portuguese.

• Cultural tips to ensure smooth travel communication.